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After sale service.

If you have a problem with your Luminette, please read and follow these instructions:

(1) Make sure the device is charged.

(2) Check whether your Luminette is still under guarantee. The guarantee is valid if the fault occurs within 2 years after your purchase and if it is a fault linked to normal use of the device.

(3) Contact us by telephone (866-521-8741) or by email (info@lucimed.com) and explain the problem.

(4) After diagnosing the problem and eliminating “false problems”, you will be asked to send your defective model back to us by post or any other means of transport you may choose. Please include in your parcel your receipt (if appropriate) and a document giving your contact details, outlining the problem and giving a delivery address.

Return address
LUCIMED SA
Rue le Marais 12a - 4530 Villers-le-Bouillet - Belgique

(5) On receipt of your Luminette we will analyse the problem.

(6) We will be in touch with you within 5 working days, to inform you whether your Luminette will be repaired or replaced.

(7) We will return your Luminette, repaired or replaced, to the address you have given us.

If you bought your Luminette more than 2 years ago and/or the fault is due to an abnormal use of the device ?

No problem! The repair will cost € 35.00 including VAT (including return delivery). If the device cannot be repaired, you will be given a price reduction for the purchase of your new Luminette.

You can contact us directly via the various means mentioned below:

Email: info@lucimed.com
Tel: 1-800-390-5913 (From 08:00 AM to 12:00 PM EST)
Fax: +32 (0) 4 228 04 18
Post:
Lucimed SA | Rue le Marais 12a - 4530 Villers-le-Bouillet, Belgium

Contact form

Deliveries & Returns.

For USA and Canada :
3 - 5 working days

We work most often with Fulfilled-by-Amazon (FBA) logistics which has warehouses in the US. FBA generally uses the services of USPS or Fedex to send parcels. Before they deliver your package, the carrier sends you a SMS or email warning you of the day of its passage.

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